Why Choose Us?

Your business depends on your IT systems. We’re confident that we are the only IT Services company in the Waterloo Region that provides these benefits to your business.

Here are the top 10 reasons you can depend on Polarverse IT Services to keep you and your business up and running:

  1. We GUARANTEE a 1 hour emergency response time – If you are one of our Ultra360 clients you no longer have to worry when you have an emergency or major issue come up because we guarantee that we will be working to resolve your emergency within 1 hour, no exceptions!
  2. Reputable– Polarverse IT Services has been around since 2004, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.
  3. We scale to meet your needs – Our Ultra360 model scales as you do which means that you only pay for the services and support you need. When you need support for an extra 5, 10 or 50 new staff, we’re there instantly. Need to shrink back? No problem. Our agreements are flexible based on your staff numbers.
  4. Business savvy– We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
  5. One Stop Shop– We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
  6. We don’t react, we pro-act– Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
  7. Comprehensive project management– Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
  8. No geek speak– You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
  9. We are a Microsoft Certified Small Business Specialist– We have special training in the specific needs of small business networks. We have access to Microsoft support and products that the normal technician won't have.
  10. 100% Satisfaction Guarantee– We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Polarverse came to the rescue once more! Time was running out, my boss out of the country and my vacation just days away when my server crashed. Chris was into my office in a timely fashion, diagnosed the problem, set me up so I could at least do a little work and then took my hard drive with him and did his magic. I was up and running again within the day. I can’t thank Chris enough for his expertise in fixing my problem but also defusing a melt down by this secretary.

Mary Young, Medical Secretary
Mary Young, Medical Secretary Handworx Inc.

Polarverse has always been most helpful when we have had computer issues or when we have required new equipment. They have enabled us to keep our accounting and email programs running in top performance.

Steve Friend, CEO
Steve Friend, CEO Dynamic Filtration Ltd.

Polarverse has been a very valuable resource for us with the management of the security for our home computer and laptops. We've never had any security issue. Polarverse is thorough in his monthly reports and monitoring and is quick to respond to any inquiries or help requests. His monthly fee is well worth the peace of mind in knowing our home devices are secure. I would highly recommend his services.

Jennifer McFarlane, Assistant Brand Manager
Jennifer McFarlane, Assistant Brand Manager Coca-Cola TM Brands, Coca-Cola Ltd.